Help & Support

Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop's policies and ordering info below. If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!

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Policy Info

Do you deliver to funeral homes?
Do you deliver to local hospitals?
Do you deliver to nursing homes?
Do you deliver to retirement communities?
How do you handle holidays and other special occasions?
How do you handle orders for tax-exempt and not-for-profit organizations?
Do you sell, or can a customer bring in, alcohol to include with an order?

Ordering Info

What are your delivery areas?
What are your delivery prices and policies?
How can I pay?
What if my chosen flowers aren't available?
What if my chosen keepsakes aren't available?
I tried placing an order, but it didn't go through. What can I do?

Privacy Policy / Security

What is your store Privacy Policy?

<p>Information about your orders or order history and your payment or payment history will be kept in the strictest of confidence with only two exceptions:</p>
<p>1) We will disclose sender identity for matters related to law enforcement conducted by municipal, state, federal, or international law enforcement personnel<br />2) We will disclose all order information to you, the sender, with proof of identity</p>

I received an order, but it doesn't say who sent it! Will you tell me?

Yes, but this is a two-part answer!

If an order comes to us from Teleflora Headquarters, we will not possess the identity of the sender.  If asked, we will tell the recipient to contact Teleflora and provide their contact information.

If an order comes to us directly from a sender (in person, phone), the sender may request an anonymous delivery.  However, we will provide your identity to the recipient if they request it.  What we will reveal is the name and general location of the sender.

We will not purposely, or accidentally, support an act of harassment by means of sending flowers.

What is your web site Privacy Policy?

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.


Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

All highly technical or technology specific questions will be forwarded to the web site management staff at Teleflora headquarters.  It is they who create, administer, and enforce these policies.